‘Spam’ (unsolicited e-mail) can just seem like an
annoyance, but it’s actually the product of a thriving, wealthy industry. How does
this industry work and how did you get caught in the middle of it? This
month we explore how ‘spammers’ earn a significant income and how you
can protect your main e-mail account.
Most spam e-mails contain advertisements for services or products, and a
link for obtaining more information or making a purchase.
‘Spammers’ are sales people earning commission for every sale that is generated through
those links, which are coded with their identification name or number.
You may wonder who actually buys some of the things that are being
advertised, but like anything in sales, it’s just a numbers game for the
spammers. For example, if they earn $1 per click and they average a
0.025 percent success rate, then they need to send 2 million e-mails to
earn $500. That may not sound like a lot of money, but as it’s
extremely fast and easy for them to send that quantity of e-mails, they
can earn $500 many times over. Some advertisers, such as casinos, will
pay up to $400 for each click that provides a
new customer for them.
Spam can also be used to transmit viruses or spyware, rather than
directly selling something. Strange-looking spam (with no real text or
advertising offer) is also often sent to confuse spam filters, as this
makes it harder to distinguish what actually really constitutes a spam
e-mail and therefore what the filters should block and what they should
Where do they get your e-mail address from in the first place?
Sometimes they harvest it from unsecure systems (e.g. mailing list
databases for something legitimate that you’ve registered for). They
can also search through websites to find anywhere you publicly list your
e-mail address (e.g. your company website, ‘bulletin boards’ or forums
and social sites like MySpace and Facebook, if your information is not
marked private). Once they have a valid ‘domain name’ (i.e. the part
of your e-mail address after the @ symbol) they will also use software
to test commonly used first names and ‘position titles’ like sales@,
support@, or even randomly generated names and text strings, hoping for
Here are a few simple steps to help you reduce the chance of being
targeted by spammers:
1. Use another e-mail address
When it’s compulsory to enter an e-mail address on a website, avoid
using the main e-mail address that you usually send from. Instead,
create a free web-based e-mail account (using a provider like Hotmail,
Gmail, Yahoo etc.) and use that address instead, to keep your main
account as spam-free as possible.
When and if that email address becomes hijacked by spammers, you can
simply delete that email address and create a new one. Meanwhile, your
primary email address will remain "clean" as long as you give it only to
people and companies you fully trust. Even better, Computer Problem Solvers is happy to provide a free public email
address for our customers, without having to deal with Hotmail, Gmail,
Yahoo, or advertising-tagged email systems.
2. Educate your staff
To save the stress on your company e-mail system and staff productivity,
encourage all staff members to also heed the advice in the previous
point and not use their company e-mail address on websites.
3. Read the fine print
When you do supply your email address on a website, read the entire page
very carefully before clicking any button that will submit your
details. Some sites pre-tick boxes that say that you allow your address
to be given to third party companies.
4. Don’t unsubscribe
Opening, replying to, or even clicking on bogus unsubscribe links in
spam e-mail, only confirms to the spammers that your address is being
actively used. This is a great way to stay on their lists. Only reply
or unsubscribe to messages from companies that you know, or those which
have anti-spam policies in place.
5. Use a spam-filter
Check if your internet provider offers any spam-protection, or
investigate a third-party solution. They range from ‘gateway’-type
services (which catch the spam before it gets to your email systems), to
software installed on your own computer.
There are a
number of low cost or even free spam filters available, the best of
which use a "learning" approach for identifying the likelihood that a
given email belongs in the spam category.
solution is perfect, but by being diligent with your practices and
following the tips outlined above, it is definitely possible to contain
the problem. Computer Problem Solvers can help you to construct a more
spam-aware email environment to help keep down the annoyance and keep up
Contact us about
how we can put these
and other tips into action for you.