If you are reading this Tips and Tricks bulletin, you may already be a
customer of Computer Problem Solvers – and according to a recent
issue of Consumer Reports magazine, that makes you a pretty smart
Reports surveyed over 23,000 computer users and created a picture of
what computer support is really like today. They asked questions about
how effective each computer support provider was at resolving the
problem, pricing and general satisfaction.
First up was
support from manufacturers, such as Dell, HP, and Lenovo. Most
manufacturers offer some level of free support, at least during the
computer’s warranty period. Not surprisingly, the free support was the
lowest ranked of all computer support sources – according to the survey,
the free support was only able to resolve the problem a mere 53% of the
time. Paid manufacturer support, both from “premium” support lines as
well as extended warranties, was only slightly better at 62%.
Consumer Reports looked at data regarding what they called “independent”
services, which included services from large retail chains (such as Geek
Squad or Firedog in the US), and also non-affiliated, truly independent
providers like Computer Problem Solvers. Both types of
“independents” scored really well when compared to manufacturers.
Retail-based services were able to resolve 84% of the problems on
Windows-based PCs. Their pricing was fairly high though, often double
or triple the rates charged by the non-affiliated service providers.
non-affiliated provider category included single-location stores, online
repair services and independent networks like Computer Problem Solvers.
Hands down, we performed the best, resolving problems more than 93% of
the time, and usually being much less expensive than the other paid
It is great to see an independent survey confirm our resolve
to provide you with complete, cost-effective solutions to your computer
are also things you can do now, to help reduce the time and effort it
takes to recover from a computer problem, such as:
Keep all of your technology documentation, software CDs and licenses
together in a convenient location.
Upgrade your technology regularly. Underlying technology components
have changed drastically from Windows 95 to Windows XP and Windows 7,
and some problems may have been ‘engineered’ out. Often it can take
longer and be more expensive to find a solution to a problem on an
older system when compared with upgrading to the latest software
version. Many manufacturers (including Microsoft) no longer provide
support or fixes for ‘end of life’ older systems and, as they are
not as prevalent anymore, troubleshooting information can be hard to
Make sure you have Anti-Virus and Anti-Spyware software installed
and regularly updated – the majority of preventable problems we see
today are related to virus or spyware infections.
Backup your data regularly and test that you can read your backups.
Recovering data from a ‘crashed’ hard drive is an expensive and
uncertain process, whereas replacing a hard drive and restoring your
backed up data can be relatively simple and easy.
Contact us about
how we can help you troubleshoot current problems, or, better yet, avoid
those problems in the first place.