Imagine, for less than 66 cents per day, you will never have to pay for anti-virus software,
anti-spyware software, or infection removal and infection repair services again.

Computer viruses, spyware, worms, and trojans are a huge and growing problem, and no matter how good they are, anti-virus programs offer only a partial solution. Even the best anti-virus programs have weaknesses:

• Many infections get past their scanners.
   
• They can slow down your computer. This is particularly true of certain heavily marketed products such as Norton and McAfee.
   
• If you do get an infection, you face a costly cleaning service. In fact, it's not unusual to have multiple infections and cleanings per year.

Computer Troubleshooters offers a unique "health insurance" plan for your computers that provides a comprehensive solution found nowhere else. For about the same price you pay for protection software alone, we give you a great deal more in services and peace of mind. Our Triple Protection Plan provides you with:

• FREE installation and configuration of our approved anti-malware protection software, selected for the best combination of high impact on your computer's protection plus minimal impact on your computer's performance.
   
• Two different brands of professional-grade anti-malware protection, providing two independent but compatible real-time scanning engines for viruses, spyware, worms, trojans, rootkits, and other types of infections arising from the internet, email, and file sharing activities. You get daily database updates for both scan engines for one full year.
   
• FREE or discounted infection removal service for one full year.
   
• Optionally, FREE performance tune-ups, hardware repairs, and even help desk support.

We offer four different types of affordable Triple Protection Plans, based on your unique needs. With each plan, you get the same best-in-class professional dual-protection software including free installation service. The higher end plans offer more free services, making your IT experience more predictable and worry-free.

* Hardware repairs limited to repair of field serviceable parts that are readily available for purchase; the plan does not include the cost of parts, freight, taxes, or any required third party services. Help Desk is available to assist, by phone or remote computer connection, during posted business hours and days and not more than one hour per incident. Help desk response is usually immediate but is subject to technician availability. Tune-up, hardware repair, and help desk limited to four incidents per year.

To sign up for one of these great plans, call or email us today. To learn more about the "fine print" of these plans, please read through the Frequently Asked Questions list below.

Terms and Conditions FAQ

• Is there a waiting period? There is no waiting period if your computer is brand new out of the box. Otherwise there is a two week waiting period, necessary to ensure that your computer is not already infected.
   
• Can I subscribe to these plans even if my computer is already infected? Yes, however you will be required to pay for removal of your current infections at our normal rate before your plan subscription takes effect. If you decide to sign up for a non-Basic plan, we will waive your setup fee.
   
• What if I already have antivirus software? We require the use of software that is on our approved list. If you have an existing license of an approved malware solution, you can keep it, provided that it has an active legal license for the duration of your subscription with our service. Otherwise, we will need to remove your existing malware software and install our approved software.
   
• Is your software "freeware"? No. We use only fully licensed, commercial grade anti-malware solutions, even for personal non-commercial use. It is important that you have the best protection available in order to minimize the likelihood that you will need our infection removal services.
   
• Why don't you recommend brands I've heard of, such as Norton or McAfee? We recommend products that have been shown, through experience, to provide the best combination of protection and "low impact" on your computer performance, at a reasonable price, and that work well in combination. Our brands are in use on tens of millions of computers worldwide. Certain brands, such as Norton and McAfee, are heavily marketed, particularly as "trialware" pre-installed on new computers, however in practice we have found them less satisfactory in terms of price, performance, or "feature bloat" (trying to do everything, but in the end doing nothing very well). Our assessment of a given brand may change, however, and we reserve the right to modify our approved product list as the various brands evolve over time. If a brand falls off of our approved list, we will replace it on your computer at no charge at time of subscription renewal.
   
• What is the turnaround time for an infection removal? For the limited Triple Protection plans, where you receive a discounted price for infection cleaning, you may choose either our Standard level (typically one business day), or Rush level (same day initiation and top priority return). Under the unlimited Triple Protection plans, infections are removed on a "best effort" basis without a specific timeframe, up to five business days. If time is of the essence, you may choose to pay an additional incident fee to raise the priority of a given cleaning to our Standard level, or Rush level. The option is yours.
   
• What if an infection cannot be removed?  Due to the constantly evolving nature of malware infections and the complexity of removal, it is possible that normal removal procedures will not produce the desired results in a timely manner. Such cases are rare, but when they occur, we reserve the right to resolve the infection by re-installing your computer operating system to its original state. In such cases, your application programs (e.g., Office software) will need to be reinstalled, and we will assist with that process for ordinary software applications provided that you have current and legitimate licenses for the software. We will contact you prior to conducting any reinstallation procedure, and we will back up your data for safekeeping prior to commencing. However, the nature of an operating system reinstallation implies that you will likely spend some effort once the computer is returned to you, to ensure files, folders, shortcuts, etc., are located in accordance with your preferences.
   
• How do I pay for a Triple Protection plan?  For your setup or renewal fee, you may pay your annual fees by credit card, check, or cash. For plans that have monthly charges , you will pay the initial setup fee by credit card, check, or cash, and in addition you will sign up for the monthly subscription to be automatically charged. The preferred approach is for you to subscribe via the payment page on our web site. By using the Paypal payment button, you will be able to pay your monthly charges by credit card, direct bank withdrawal, or Paypal account funds, at your preference. Setting up a Paypal account is free, and by using Paypal, we will never have your credit card information on file, which is the best approach for your privacy and security. If you do not have a Paypal account and prefer not to open one, you can leave your credit card on file with us and we will charge your card monthly.
   
• Can I prepay for a monthly subscription plan?  Yes. If you prefer to avoid the monthly charge, you may pre-pay for an entire year, and as a bonus we will discount your subscription by $15.
   
• Can I cancel my subscription? With subscription plans, you are making a one year commitment to stay on the plan. You may cancel your subscription at any time by notifying us in writing (or emailing) 30 days in advance of your intent to cancel, and by paying the difference in cost between the retail value of any infection cleanings we have performed and the monthly fees you have already paid. In addition, during the first year, there is an early termination fee of $79 to cover our setup and licensing costs.
   
• What if I am unable to drop off my computer at your office? We offer pickup service at a nominal charge. For senior citizens or persons with limited mobility, we may waive the pickup charge within a designated service area.
   
• Can I apply an infection removal request to any of my computers? Each computer must be enrolled in its own subscription, and is tracked by serial number. However, we do offer multi-computer plans to provide cost-effective solutions for homes and businesses with multiple computers.
   
• Do you provide a warranty? Yes. Any computer for which we provide infection removal services is warranted for seven days after the computer is returned to you. Typically, an infection that has not been completely removed will re-assert itself within a day, hours, or even minutes of use, so seven days is more than enough to ensure the computer is fully cleaned. If the same infection returns within the seven day period, simply return the computer to us and we will conduct further cleaning activities, or reinstall the operating system if necessary. Of course, if you are enrolled in our Gold or Total Care plans, the warranty period extends to the end of your subscription period because infection cleanings are always free under those plans.
   
• Is the plan transferable? Yes. You can transfer the plan from one computer to another provided you pay the setup fee for the new computer, and subject to the same conditions and waiting period applicable to plan setup. In other words, pre-existing infections on the replacement computer are not covered.
   
• Do you offer mutli-computer discounts? Yes. If you have multiple computers in your household or business, we have options to allow you to pool together those computers to provide group protection. Contact us for a price quote that is tailored to your situation.
   
• Is there any other "fine print"? There are some things that, while perhaps obvious, you should read and understand. Although we conduct all reasonable due diligence to safeguard your computer and data, at no time are we responsible for any data loss that is directly or indirectly related to any computer infection or misbehaving hardware or software, fire, theft, or any other reason, or any incidental damage from such data loss or loss of use. You are always responsible for maintaining a full and current backup of your computer data as protection against any loss (if you are looking for a good backup solution, click here). We are not responsible for the efficacy of any anti-malware product. While we strive to always use quality commercial-grade anti-malware products, the nature of the malware threat is that it is constantly evolving and at any given time a computer can be infected regardless of software protection mechanisms. There is no substitute for your own vigilance and care in how you browse the internet, manipulate email and attachments, and share files with others. While working to remove infections from your computer, we may find other problems, such as corrupt software applications or faulty hardware. Correction of such faults is not included in the coverage provided by the Triple Protection plans. We will notify you of any such issues and you will have the option to have us correct any problems at our then-current rates. We may decide, at our discretion, to terminate your subscription after reasonable conclusion of any work items. In case of early termination, you will keep your software licenses for the duration of their license terms and therefore will not be entitled to any refund of fees. If we terminate your subscription while a covered work project is in process, we will reasonably conclude that project. If we terminate your subscription while no covered work project is in process, your coverage will expire at the end of the month for which you have already paid. Our subscription pricing and terms may change at any time without notice. At the time of your subscription renewal, then-current pricing and terms, as defined on this page, will take effect. If you are currently under subscription, you will be notified of any pricing change prior to subscription renewal.