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How to Avoid Being Ripped Off

How do you know who you can trust? Let's face it, when it comes to computers, most people don't know if they're getting a fair shake from their repair people, or if they're being ripped off. Here are some things to look for in locating a trustworthy service provider:

  1. Free diagnosis. Does the service provider offer a free diagnostic service?
  2. Fast turnaround. Does the service provider keep the computer for days or weeks regardless of the difficulty of the problem?
  3. Accurate analysis. Does the service provider accurately identify the problem to be solved?
Check out the video to the right to see a news "sting" report revealing how the typical "big box" stores strike out on each of these tests. First, they charge an up-front diagnostic fee. Second, they take days just for the initial analysis, and need to "send the computer out" for weeks to address even a simple problem. Third, the results of their diagnosis are completely wrong, revealing shocking incompetence and / or fraud.

Why is Computer Problem Solvers better?

  • We offer a free basic diagnosis for any "walk-in" client who brings the computer to our service facility. A basic diagnosis is usually sufficient to give us an idea of what work needs to be done.
  • We offer fast turnaround. You don't want us to "sit" on your computer, and neither do we. Most computers are returned within one business day, except in unusual cases where we need to wait for a part or specialized service.
  • We get to the heart of the problem, accurately. How do you know it? Check out our testimonials. We are honest, responsive, and fair. One thing is for sure - we don't anticipate ever being featured in a TV news sting operation!

 


 

A charter member of the Consortium of Independent Computer Consultants network, we provide computer services to Encinitas, Carlsbad, Cardiff, Leucadia, La Costa, Olivenhain, and all North County San Diego. We specialize in computer services for small businesses including computer repair, laptop repair, computer purchasing and setup, marketing services, website design, graphic design and printing, custom applications, and hands-on training. We provide computer services for small businesses, home offices, and residential customers, on-site as needed, or with the convenience of drop off services at our facility in Village Park, Encinitas.


 
 
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