You may also call us at: (760) 299-4104
|Q:||CAN YOU PROVIDE TESTIMONIALS AND REFERENCES?|
|A:||Absolutely. We're proud of the work that we do and our record of integrity, dependability, quality, timeliness, and trust. You can read our testimonials page for more information. You can also check out our reviews on Yelp.
|Q:||SO BASICALLY, YOU'RE JUST LIKE THE "GEEK" PROVIDERS?|
|A:||No. We differ from big chain "geek" service providers in some important ways:
|Q:||WHAT ARE YOUR HOURS?|
|A:||Regular business hours are from 9 am to 5 pm., Monday - Friday. We are available at other times and days on an appointment basis.|
|Q:||DO YOU HAVE MOBILE SERVICE? WHAT ABOUT DROP OFF SERVICE?|
|A:||We provide several different types of service modes in order to accommodate the needs of all of our customers:
With our on-site service, we will come to your place of business or your home to diagnose your situation, perform installations, and fix problems. Often, we will recommend that we take your equipment back to our shop rather than work on it on-site, as this is a more economical solution (in other words, you don't have to pay us to "babysit" the equipment while lengthy operations take place. To set up an appointment, contact us.
With our drop-off service, we provide a convenient way for you to bring your equipment to us. Bringing your computer to us is your most cost-effective solution to computer care, because we offer our carry-in customers basic diagnostics at no charge, and provide a fixed price for all common types of projects such as performance tune-ups, virus removals, and hardware repairs.
Our service office is located at the juncture of Encinitas, Rancho Santa Fe, Olivenhain, and Cardiff. Our address is 4407 Manchester Avenue, Suite 101. This is just south of Encinitas Boulevard, across from the Harvest Ranch shopping center. Click here to view a map of our service office location.
With our remote service, we can diagnose and fix many problems without requiring either an on-site visit or a dropoff. We can safely and securely connect to your computers and help you to pinpoint problems and even visually step you through activities and procedures. In "help desk" mode, you contact us when you need help and we work interactively together. In "remote maintenance" mode, you grant us access to work on your equipment without your interaction or even during non-business hours when everyone has gone home. The choice is yours. When you are ready for remote service, contact us for an appointment and then follow the simple instructions on the remote help page. Setup takes less than a minute. Some services can be charged at a flat rate, and others on economical 15-minute time increments.
With our managed service offering, we provide contracted services tailored to your unique situation. Unlike most managed service providers, our focus is on the small office / home office market. Consequently, our contract offerings are generally inexpensive. In effect, managed services is the IT equivalent of health insurance: you pay a predictable monthly fee so that we can keep your systems healthy and operating at peak performance, rather than paying unpredictable fees whenever things inevitably break. Although managed services will save you money in the long term, the most important benefit is that your systems are always operating efficiently and predictable - a characteristic that is particularly critical to successful business operation.
|Q:||WHAT AREAS DO YOU SERVICE?|
|A:||Computer Problem Solvers primarily services the North County Coastal area. For service outside our immediate area, contact us.|